Volume 2, Issue – 2 (2013)

Volume 2, Issue – 2 (2013)

Cover & Content Page

Editor's Desk

Perspective

Emotional Labor for Customer Satisfaction


Process Based Business Model of Business Excellence to Achieve World Class Status


Towards Sustainability in Retail Industry: A Study of Social and Environmental Sustainability Practices of Selected Organized Retailers in India


Case

Aamukta at Advent Hospital


Book Review

Winning is Everything


Website Review

www.ibef.org


Conference Review

A Review on International Conference on BRICS: A Strategic Alliance for Global Trade


Research

A Study on Performance of Nationalised Banks in Indian Stock Market


Linking Cellular Subscriber Satisfaction and Service Quality: An Empirical Study on Delhi-NCR Cellular Subscribers


Efficacy of Capital Adequacy Norms on Indian Private Sector Banks with Special Reference to Basel - II Norms

Current Issue
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Dr. Sudhir Rana/Ms. Shruti Chandra
Editor/Editorial Associate

E-mail Id: editorfbr@fiib.edu.in

Ph.: 011-4728 5052/51