Prof. Piyush Gupta is the Assistant Professor in the Operations Management area at FIIB, New Delhi (joined 5 th July, 2019). He is also pursuing Ph.D. from Indian Institute of Management Ranchi in Operations Management. His research interests include Service Operations Management (SOM), Service Performance Management, Discrete event simulation modelling (DESM), MCDM techniques (i.e., TOPSIS etc.), Research methods (i.e., regression analysis, SEM, conjoint analysis etc.). He has published papers in International Journal of Retail & Distribution Mnagement (ABDC – A), Information Technology & People (ABDC – A) and International Journal Of Productivity and Quality Management (Scopus). He is NET-CSIR and GATE qualified. He is also an alumnus of IIT (ISM) Dhanbad.
Service Operations Management
Supply Chain Management
Gupta, P., Sachan, A. and Kumar, R. (2020), "Different stages of the e-service delivery
system process: belief–attitude–intention framework", International Journal of Retail &
Distribution Management, Vol. 48 No. 7, pp. 687-706. https://doi.org/10.1108/IJRDM-01-
2019-0014 (ABDC – A and Scopus)
Kumar, R., Kumar, R., Sachan, A. and Gupta, P. (2020), "An examination of the e-
government service value chain", Information Technology & People, Vol. ahead-of-print
No. ahead-of-print. https://doi.org/10.1108/ITP-09-2018-0438 (ABDC - A and Scopus)
Gupta P., Pranjal P., Sachan A. and Prasad P., “Managing arrival variability in healthcare
services: Case of an out-patient department”, International Journal of Productivity and
Quality Management, Vol. ahead-of-print No. ahead-of-print.
10.1504/IJPQM.2020.10030466 (Scopus journal - earlier ABDC – C category)