Successful conclusion of OPEX 2017


On 28th October, 2017, FIIB hosted the Operational Excellence Conclave at its campus with deliberations on Strategy for Sustainable Businesses.


In his Keynote address, Mr. M M Singh, Director - Maruti Centre for Excellence, Maruti Suzuki India Ltd, in his keynote address gave knowledgeable insights regarding attaining clarity in operational excellence and how planning is important to succeed. He also shared incidences from his work journey along with how Maruti Suzuki has managed to capture more than 50% of the Indian market. Mr. Dhananjay Kumar, General Manager - The Suryaa New Delhi, delivered a special address citing importance of 3 P's (Product, People and Process) in the service industry. He went on to explain that customer service is the key in the hotel industry and how quality driven consistency brings growth.


The conference also had a panel discussion moderated by Ms. Monica Bhardwaj, operations faculty, FIIB. During the panel discussion, leaders from some of world's most reputed companies discussed the emerging trends in service operations and tried to formulate a strategy for sustainable businesses. Ms. Kamini Singh, Founder Addysan Innovations Pvt. Ltd, spoke about how management across different industries is essentially the same and how profit in any business is important. You bring profit with operational excellence. Mr. Sanjeev Rathour, Head of Operations - SwasthGram guided the students on how they can pursue a career in the operations industry, adding to how the operations industry has grown. Mr. Pawan Rathee, Deputy Manager, Supply Chain Management - Fortis Healthcare, added that analytical skills are also important for a successful career in Operations.


The conclave concluded with a vote of thanks from FIIB faculty and the students were motivated with more clarity about furthering their career in operations.

The following list covers the speakers in the conclave:


  • Mr M. M. Singh, Director - Maruti Centre for Excellence, Maruti Suzuki India Ltd,
  • Mr. Dhananjay Kumar General Manager, The Suryaa New Delhi
  • Mr. J.M. Nair, General Manager (Airport operations), Blue Dart Aviation Limited, New Delhi
  • Mr. Pawan Rathee, Manager SCM, Fortis Healthcare Limited, New Delhi
  • Ms. Kamini Singh, Founder Addysan Innovations Pvt. Ltd.
  • Mr. Anurag Jain, Senior Consultant, Benchmark Six Sigma, Noida
  • Mr. Sanjeev Rathour, Head of Operations - SwasthGram

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